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FAQ

1. Where do we ship from, and how long does delivery take?

We ship from multiple warehouses. Orders are typically processed within 1 business day. For U.S. orders, shipping is free, and delivery takes 3-5 business days.

2. What are the features of Ovonic batteries?

Our batteries use ternary lithium materials, offering high energy density, high discharge rates, low internal resistance, and long flight times.

3. What should I do if there’s an issue with my battery?

Batteries purchased from our website come with a 12-month warranty. Please provide pictures of the issue to our customer support team to start the after-sales process.

4. What if the battery I received is not suitable?

We offer a 30-day return policy. Please ensure the product is in brand-new condition and contact our customer support team to initiate the return process.

5. How do I use a new Lipo battery?

Begin with a small current discharge (set to 1-2A), then perform 2-3 charge-discharge cycles with a 1A current to activate the battery.

6. What is the optimal storage voltage and factory charge?

Each cell should have a voltage between 3.70V and 3.90V. Batteries typically ship with 30-60% charge. If you have further questions, feel free to reach out to our customer support team.