Shipping Policy


Shipping & Delivery Policy

1. Service Coverage & Regions

Standard Shipping:

We provide complimentary standard shipping to the Contiguous United States (Lower 48 states).

Restricted Areas:

We currently do not facilitate delivery to Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, or Armed Forces (APO/FPO) addresses.

2. Order Processing Protocols

Efficiency is our priority. Orders are processed Monday through Friday, 9:00 AM – 6:00 PM (PT).

  • Handling Time: Please allow one (1) business day for order verification and fulfillment.
  • High Volume Periods: During holidays or severe weather events, processing times may be marginally extended.

3. Estimated Delivery Timelines

We partner with leading logistics providers to ensure timely arrival:

Estimated Window: 3–7 business days post-dispatch.
Carriers: DHL, FedEx, UPS, or USPS (Selected automatically based on destination for optimal speed).

*Please note: All delivery dates are estimates provided by the carrier and are not guaranteed.

4. Multi-Warehouse Fulfillment

To expedite delivery, your order may be dispatched from different warehouse locations. This may result in items arriving in separate packages at different times.

5. Shipment Tracking

Once dispatched, a tracking number will be sent to your registered email. You may track your consignment directly below:

Or visit the official carrier portals:

17Track USPS Official FedEx Tracking AfterShip UPS Tracking 4PX Express

Note: High-value consignments may require a signature upon delivery.

6. Damage, Loss & Liability

In the event of logistical issues, please adhere to these professional protocols:

  1. Visible Damage: If the external packaging is compromised, you may refuse delivery or document the condition with clear photography before opening.
  2. Internal Inspection: Verify the contents immediately. Should items be missing or damaged, contact us within 48 hours.
  3. Claim Facilitation: Email ovonic.marketing@gmail.com with your Order Number and photographic evidence.
Liability Disclaimer: Per international shipping standards (FOB Origin), risk of loss passes to the buyer once the carrier marks the package as "Delivered". Ovonic is not liable for porch theft or errors caused by incorrect addresses provided at checkout.

Contact Support

Have questions regarding your shipment?

Email: ovonic.marketing@gmail.com

Response time: Within 24 hours (excluding weekends).