1. Service Areas

Free Shipping: We offer free standard shipping to the contiguous United States (Lower 48 states).

Unavailable Locations: We currently do not ship to Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, Northern Mariana Islands, Marshall Islands, or Armed Forces addresses (Americas, Europe, Pacific).

2. Processing Times

Orders are processed Monday–Friday, 9AM–6PM (PT), excluding weekends and federal holidays.

Please allow 1 business day for order handling. High order volumes, holidays, or severe weather may slightly extend this timeframe.

3. Delivery Methods & Estimated Timelines

Carriers: We typically ship with DHL, FedEx, UPS, or USPS—chosen based on your location for the fastest delivery.

Delivery Window: Approximately 3–5 business days once your package has shipped.

Carrier Updates: We reserve the right to switch or update carriers at any time without prior notice.

4. Multiple Shipments

Your order may arrive in separate packages if it ships from multiple U.S. warehouses.

If you notice any items are missing after the expected delivery date, please get in touch with our support team.

5. Shipment Tracking & Signatures

You can track your package using any of these platforms:

• 17Track: https://www.17track.net/en
• USPS: https://www.usps.com
• FedEx: https://www.fedex.com/en-us/home.html
• AfterShip: https://www.aftership.com/brands/amazon.com
• UPS: https://www.ups.com
• 4PX Express: http://express.4px.com

Signature Requirement: Some carriers may require a signature upon delivery. We cannot override carrier policies regarding unattended deliveries.

6. Possible Delays

Normal Arrival: Most orders arrive on time. However, delays can occur due to weather, peak seasons, carrier issues, or other unforeseen factors.

No Guaranteed Dates: All delivery dates are estimates only and not guaranteed.

7. Damaged or Lost Shipments

Inspect & Photograph

1. If your package arrives visibly damaged, you may refuse delivery or contact the carrier before opening.
2. Take clear photos of the packaging from multiple angles to document any damage.

Check Contents

1. Once opened, inspect all items for damage or missing parts.
2. Take photos to provide evidence of any issues.

Contact Us Promptly

• Email ovonic.marketing@gmail.com with your order number and damage photos.
• We’ll work to resolve your issue as soon as possible.

Carrier Claims: You may need to file a formal damage claim with the carrier. We will help facilitate communication with the carrier to ensure a prompt resolution.

8. Returns & Exchanges

For returns or exchanges due to shipping damage or other concerns, please see our Return Policy or reach out to our team at ovonic.marketing@gmail.com.

9. Need Help or Have Questions?

We’re here to assist. If you have any questions about your order or need further support, please email us at ovonic.marketing@gmail.com.

We aim to respond within 1 business day.