Refund & Return Policy

Our After-Sales Policy ensures a seamless and transparent process for handling returns, exchanges, and refunds. Please review the details below for a comprehensive understanding.

Returns & Exchanges

Eligibility

  • Return Period: Items are eligible for return within 30 days of delivery.
  • Product Condition: Only products in new and unused condition qualify for returns or exchanges.
  • Exchanges: Available for eligible products within the return period.

Defective Products

If you receive a defective or incorrect item, we will provide a return label upon validation. Please submit the following:

  • Clear photos of the product and packaging (both inner and outer).
  • The QR code located on the bottom of the battery.
  • Relevant test results (e.g., voltage, capacity, or other diagnostics).
  • A detailed description of the issue and product usage.

Return Methods

By Mail

Customers are responsible for arranging returns via local carriers such as DHL, UPS, USPS, or DPD unless the product is confirmed to be defective. For defective products, we will issue a prepaid return label.

Return Address (USA)

RE USLAXB C967915
2340 SouthEastern Avenue
Commerce, California, US, 90040
Contact: 05419531153

Refund Process

Scenarios

  • Unshipped Orders: Eligible for a full refund upon request.
  • Shipped Orders:
    • Unopened & in Good Condition: Eligible for a full refund of the product amount.
    • Used Products: Refunds are issued at 50–70% of the product cost, based on the item’s condition.

Processing Time

Refunds will be processed within 5–14 business days after the returned item is received and inspected at our warehouse.

Non-Refundable Scenarios

  • Incorrect Delivery Address:
    • Customers can request reshipment (additional postage costs apply).
    • Refunds will incur a 15% restocking fee.
  • Order Modifications After Shipment: Any changes to shipped orders are subject to a 15% restocking fee.
  • Delayed Notification: Damaged items must be reported within 48 hours of delivery.

Damaged Products

If your item arrives damaged, please follow these steps:

  • Retain the original packaging.
  • Submit a claim to ovonic.marketing@gmail.com within 48 hours of delivery.
  • Include photos of the packaging, damage, and any other requested evidence.

Order Changes

To request changes to your order:

Additional Information

  • Returns are limited to mail-in only; walk-ins are not accepted.
  • For defective items, Ovonic covers return shipping. For all other returns, customers are responsible for shipping costs.
  • Please ensure proper packaging for returns to avoid damage during transit.

Contact Us

For further assistance with your order, returns, or exchanges, reach out to us at:

ovonic.marketing@gmail.com

This policy applies to all purchases made on Ovonic's official website. We strive to make your shopping experience as smooth as possible. If you have any questions, please don’t hesitate to contact us!