Refund & Return Policy


After-Sales & Returns Policy

Last Updated: Jan 2025 | Compliant with PayPal Seller Protection

1. Order Cancellation Policy

Our warehouse processes orders rapidly. Please identify your order status below to understand your cancellation options:

✅
Status: Unshipped

Condition: No tracking number has been generated.

Result: Full Refund Available

Contact us immediately. We will void the order and issue a 100% refund.

Request Cancellation
🚚
Status: Shipped

Condition: Tracking number generated (Label Created).

Result: Cannot Cancel

The package is in the logistics network. You must wait for delivery and follow the Return Process.

Cancellation Closed
⚠️ Definition of "Shipped": An order is considered "Shipped" once a Tracking Label is printed. Even if the status shows "Label Created", the package is sealed in a container and cannot be intercepted. Refusing delivery will incur return shipping fees.

2. Standard Returns (30 Days)

If you change your mind or ordered the wrong item, we accept returns under these conditions:

Return Window: Within 30 days of the delivery date.
  • Condition: Items must be in New, Unopened, and Unused condition with original seals intact.
  • Cost: Customer pays return shipping costs.
  • Restocking Fee: A 15% Restocking Fee applies to non-defective returns to cover handling.

3. Defective or Damaged Items

For manufacturing defects or shipping damage, Ovonic covers return shipping and provides a free replacement.

Required Evidence for Claims:

To comply with PayPal audit requirements, please submit the following to ovonic.marketing@gmail.com:

  • Photos of product and packaging (inner & outer).
  • Close-up of the QR Code/Batch Number on the battery.
  • Technical Data: Voltage readings or internal resistance (IR) photos.
Reporting Deadline: Shipping damage (crushed boxes) must be reported within 48 hours of delivery.

4. How to Return

Step 1: Email us to get authorization. Do not ship without confirmation.

Step 2: Ship using a Trackable Service (DHL, UPS, USPS). You must provide the tracking number to prove the return.

5. Refund Processing

Refunds are processed within 5-14 business days after inspection at our warehouse.

  • Unshipped Cancellation: 100% Full Refund.
  • New & Unopened Return: Product Price minus 15% Restocking Fee.
  • Used Products: Due to safety risks, used batteries are refunded at 50%–70% value depending on condition.

Non-Refundable Scenarios:

  • Wrong Address: We are not liable for packages lost due to incorrect addresses provided by the customer.
  • Unauthorized Refusal: Packages refused without notice will have Return Shipping + 15% Fee deducted.

Need Assistance?

Contact us before opening a dispute. We resolve issues faster via email!

📧 ovonic.marketing@gmail.com