Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to ovonic.marketing@gmail.com.
- All
- -Account
- -Shipment
- --Order and Inventory
- -Payment
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
-Account
A1: We recommend that you use your email address as your username, this makes it much easier to remember. Please make sure that your password is at least 6 characters in length. You can easily create your own ovonic profile by clicking here to register.
A2: Please click the “Resend Activation Email” button after logging in. Check your mailbox including your spam folder. If this does not work, add “ovonic.marketing@gmail.com” to your white list (safe senders) and resend again. If you are still unable to receive the activation email, please contact our Customer Service to resolve this issue.
A3: Check your login details carefully. Make sure the email address is the same one you used for registration, and the password you entered is correct.If you are still not able to access your account, please contact our Customer Service and outline the problem.
A4: If you forgot your password, just click the "Forgot your password?" link on “log in” Page and we will send you an automated email with information on how to reset your password.
A5: Log in to your account. Locate the “Change Password ” option on the left corner and click it to reset your password.
A6: The billing address should be the same address you provided to your bank when you applied for your credit/debit card; the shipping address is the one you want us to ship the order to.
-Shipment
A1: We ship your order by FBA ,FedEx,UPS,USPS,DHL and third-party logistics for delivery.For a detailed explanation about each shipping method, destinations and approximate delivery times and shipping fee,you can check:
A2: We now ship your orders to most states in the United States. For example: California, Texas, New York, Florida, Illinois, Pennsylvania, Ohio, Georgia, North Carolina, Michigan or more, there are also some areas that cannot be delivered. For specific areas that cannot be delivered, please refer to:
We currently do not ship to Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, Northern Mariana Islands, Marshall Islands, or Armed Forces addresses (Americas, Europe, Pacific).
A3: Ovonic ships orders from the local warehouse. We ship US items from the domestic United States warehouse; Specific delivery will be deployed according to the stock quantity of each warehouse.
More Check there: https://us.ovonicshop.com/pages/shipping-policy
A5: If you find that a key part is missing from your delivery, here’s what to do:
Contact us with your order number and product code.
Send us these photos to help us resolve the issue quickly:
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A clear photo of the external packaging (including sender info, weight, and any visible damage).
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Photos of all items you received.
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Photos of the SKU barcodes on each product box.
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Photos of the contents inside each box after opening.
We’ll share these with our warehouse and DHL to investigate. We’ll either send you replacement items or issue a refund. For major or expensive parts, we might need to handle it as "lost/stolen in delivery." For smaller parts or accessories, we’ll likely just resend them.
A6: Usually, when you import goods from Ovonic, the packet will be inspected by your local Customs office.
There's usually no reason to worry because:
Ovonic provides all the necessary paperwork for your shipment;
In most countries it's pretty easy to import most kinds of consumer electronics;
The actual process of customs clearance is usually handled completely by the delivery company (e.g. UPS, FedEx, DHL);
If there is any duty (import tax) or other charges to pay, the courier will usually pay it first and deliver the products to you, and you pay the costs later.
We keep track of all our deliveries. In the event that an order is delayed in customs or experiencing other issues, please feel free to contact us and we will contact the shipping agent on your behalf.
A8: We will use different shipping couriers to ship the products depending on your location.
United States--------------------------------------3-5 Business Days
Sometime does it take so long for the package to arrive, because It may happen during public holidays or other special occasions such as customs inspection
A9: Unfortunately, since the battery is a special hazardous product, we don’t offer expedited shipping for safety reasons. Please follow the standard shipping times. For special cases, expedited service is available—please contact ovonic.marketing@gmail.com directly.
A10: Ovonic offers free shipping to the US, Germany, France, Italy, and Spain. For other countries, shipping costs are based on package weight.
--Order and Inventory
A1:Usually, our restocking cycle is about 1 month. However, it might be earlier or later depending on shipping times. While we can’t predict the exact timing, I’ll do my best to handle it as quickly as possible within our capabilities.
A2: Feel free to contact us if you have any special requests.
A3: Ordering online from us.ovonic.com is easy! When viewing an item, simply select the pack and then click ‘ADD TO Cart’. Once you have your desired items in your cart, simply click the ‘Checkout’ button. You will then be prompted to either sign in to your account or to create a new account. Next, enter any discount coupon codes that you may want to use to discount the price. Finally, you will be directed to complete the Shipping address, shipping method and payment method. A confirmation email will be sent to your registered email address containing the contents of your order!
A4: The shopping bag your account is linked to will retain its contents all the time. This applies to all customers.
A5: Fortunately, we do restock most of our items.To review all of your tracked items, simply log in and go to your account. Check the Notify in Stock section to see which of the items have been restocked and brought back to our online store for purchase.
A7: Contact our Customer Service Centre for replacement of product. You should attach photos of the damaged product (with Product ID) along with your email. We will review your case upon receiving the information and will send you a replacement when we have confirmed your product is defective.
-Payment
A1: We accept the following forms of secure payment:
PayPal,Visa,Mastercard,Maestro,American Express,JCB,Discover,Diners Club,Visa Electron,Cartes Bancaires, Bank Deposit
A2: We provide among the best e-commerce service in the industry, and guarantee secure payment processing at all times.
A3: Our prices are shown as tax-inclusive, covering VAT and customs duties. For international transactions, we do not cover any additional duties or fees that may occur during shipping.