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Our After-Sales Policy ensures a seamless and transparent process for handling returns, exchanges, and refunds. Please review the details below for a comprehensive understanding.
If you receive a defective or incorrect item, we will provide a return label upon validation. Please submit the following:
Customers are responsible for arranging returns via local carriers such as DHL, UPS, USPS, or DPD unless the product is confirmed to be defective. For defective products, we will issue a prepaid return label.
RE USLAXB C967915
2340 SouthEastern Avenue
Commerce, California, US, 90040
Contact: 05419531153
Refunds will be processed within 5–14 business days after the returned item is received and inspected at our warehouse.
If your item arrives damaged, please follow these steps:
To request changes to your order:
For further assistance with your order, returns, or exchanges, reach out to us at: ovonic.marketing@gmail.com
This policy applies to all purchases made on Ovonic's official website. We strive to make your shopping experience as smooth as possible. If you have any questions, please don’t hesitate to contact us!
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